DELIVERY & RETURNS 

FREE UK 48 HR TRACKED DELIVERY ON ORDERS OF £60+

Not in the UK? Take a look at our international shipping below

uK shipping


After your payment is verified, it could take 1-2 business days to process and ship your order. This does not include weekends or holidays. Purchases made after 3pm GMT will not be shipped out until the next business day. If you order after 3pm GMT on a Friday, your order will likely be shipped out on the following Monday. Please refer to the chart below for rates/times. When redeeming any discount code, this will automatically void free shipping over £60.


SERVICE                                                                          COST

Royal Mail TRACKED 24 Next Day Delivery          £6.00            
Royal Mail TRACKED 48  Express Delivery           £4.00
Royal Mail 1st Class Standard Delivery                Free

- Royal Mail TRACKED 24 delivery time is estimated by Royal Mail as 1-2 business days for delivery once shipped to them.
- Royal Mail TRACKED 48 delivery time is estimated by Royal Mail as 2-3 business days for delivery once shipped to them.
- Standard Delivery 1st Class Royal Mail is estimated by Royal Mail as 3-5 business days for delivery once shipped to them.

Royal TRACKED Mail 48 is free for orders with the value of £60 or above, unless redeeming any discount code, this will automatically void free shipping over £60.
- If you are not present to accept your delivery, the courier will leave a calling card with instructions on what to do next. Please note Standard Free Delivery will require a signature upon delivery. 

INTERNATIONAL shipping


See below for customs and import duties information. You will receive your order anywhere from 2-7 or 2-11 business days as per Royal Mails website from the date that it is shipped out (if you choose Royal Mail International Tracked & Signed), not necessarily from the date that it is placed. After your payment is authorised and verified, it can still take up to two days to process your order. This is just an estimate, though, and doesn't include weekends or holidays. Orders are processed within 1-2 business days after your purchase is made (excluding weekends). Please allow 24-48 hours for your tracking details to update.


SERVICE                                                                                            COST
Royal Mail INTERNATIONAL TRACKED & SIGNED                      £15.00 (unless stated otherwise, please check your countries specific delivery cost upon checkout)
Royal Mail INTERNATIONAL STANDARD DELIVERY                  £10.00 (unless stated otherwise, please check your countries specific delivery cost upon checkout)

- Days refer to working days (Monday-Friday) and exclude the day of posting. Saturdays, Sundays and Bank Holidays in the UK and Overseas. Royal Mail deliveries aim also assume that items are not held in customs.
- Please note, we only ship to certain parts of Europe but we are currently working to make it possible to ship outside of this and all over the world. ( For a full list of the countries we post to outside of the United Kingdom, please see the bottom of this page ).


CUSTOMS, TAXES, DUTIES, & FEES 

Our International shipping options are sent by Royal Mail International and are eventually placed into your country's local postal stream. All customs, taxes, import duties, brokerage fees, or any additional charges by your local government are the responsibility of the recipient. There is a slight chance that you will not get charged VAT or duties, however if you do get charged, we cannot be responsible for these fees in any way, as we do not receive any of this money. The funds go exclusively to your own government. The last thing we would want is for our customers to be charged extra, as this would be detrimental to our sales. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated duty costs. Please contact your customs office for more information.Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.


UK & INTERNATIONAL RETURNS 

Any brand new product can be returned for a full refund or store credit within 30 days of delivery, unless the product has been opened. We cannot accept any products which have been opened as this is a breach in hygiene. Please contact Customer Support (enquiries@hemsleyorganics.com) to schedule the return. Hemsley Organics will not be responsible for covering the cost of return shipping. Returns address: 69 Debdale Way, Mansfield Woodhouse, Nottinghamshire NG197NR.  For international customers the customer is responsible for the return shipping. Once we receive it back and verify it is unused, the return will be processed and a full refund will be issued aslong as we receive the goods back in satisfactory condition and within 28 days for UK returns and 90 days for International returns. 

Please visit section 10 in our terms and conditions for more information.


INTERNATIONAL SHIPPING - COUNTRIES OUTSIDE EUROPE WE SHIP TO 

Any country not mentioned in the following list outside of the UK we do not currently ship to. 

France (EU), Spain (EU), Germany (EU), Italy (EU), USA, Australia. 
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