Delivery & Returns 


UK SHIPPING


After your payment is verified, it could take 1-2 business days to process and ship your order. This does not include weekends or holidays. Purchases made after 12pm GMT will not be shipped out until the next business day. If you order after 12pm GMT on a Friday, your order will likely be shipped out on the following Monday. Please refer to the chart below for rates/times. When redeeming any discount code, this will automatically void free shipping over £50.


SERVICE                                             COST

Royal Mail TRACKED 24                  £6            
Royal Mail TRACKED 48                  £4

- Royal Mail TRACKED 24 delivery time is estimated by Royal Mail as 1-2 business days for delivery once shipped to them.
- Royal Mail TRACKED 48 delivery time is estimated by Royal Mail as 2-5 business days for delivery once shipped to them.
- Standard Delivery / Royal TRACKED Mail 48 is free for orders with the value of £50 or above, unless redeeming any discount code, this will automatically void free shipping over £50 - gift cards are not counted towards the order total.
- If you are not present to accept your delivery, the courier will leave a calling card with instructions on what to do next.


INTERNATIONAL SHIPPING


See below for customs and import duties information.  You will receive your order anywhere from 2-5 business days as per Royal Mails website from the date that it is shipped out (if you choose Royal Mail International Tracked & Signed), not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take up to two days to process your order. This is just an estimate, though, and doesn't include weekends or holidays. Orders are processed within 1-2 business days after your purchase is made (excluding weekends). Please allow 24-48 hours for your tracking details to update.


SERVICE                                               COST

Royal Mail INTERNATIONAL                   £15
TRACKED & SIGNED

- Days refer to working days ( Monday-Friday ) and exclude the day of posting. Saturdays, Sundays and Bank Holidays in the UK and Overseas. Royal Mail deliveries aim also assume that items are not held in customs.
- Please note, we only ship to certain parts of Europe but we are currently working to make it possible to ship outside of this and all over the world. ( For a full list  of the countries we post to outside of the United Kingdom, please see the bottom of this page ).


CUSTOMS, TAXES, DUTIES, & FEES 

Our International shipping options are sent by Royal Mail International and are eventually placed into your country's local postal stream. All customs, taxes, import duties, brokerage fees, or any additional charges by your local government are the responsibility of the recipient. There is a slight chance that you will not get charged VAT or duties, however if you do get charged, we cannot be responsible for these fees in any way, as we do not receive any of this money. The funds go exclusively to your own government. The last thing we would want is for our customers to be charged extra, as this would be detrimental to our sales. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated duty costs. Please contact your customs office for more information.Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.


UK & INTERNATIONAL RETURNS 

Any brand new product can be returned for a full refund or store credit within 30 days of delivery, unless the product has been opened. We cannot accept any products which have been opened as this is a breach in hygiene. Please contact Customer Support ( enquiries@hemsleyorganics.com ) to schedule the return. Hemsley Organics will not be responsible for covering the cost of return shipping. Returns address: 69 Debdale Way, Mansfield Woodhouse, Nottinghamshire NG197NR.  For international customers the customer is responsible for the return shipping. Once we receive it back and verify it is unused, the return will be processed and a full refund will be issued.


INTERNATIONAL SHIPPING - COUNTRIES OUTSIDE EUROPE WE SHIP TO 

Any country not mentioned in the following list outside of the UK we do not currently ship to. 

Albania Denmark (EU), Kyrgyzstan RussiaAndorra Estonia (EU), Latvia (EU), San Marino, Armenia, Faroe Islands, Liechtenstein, Serbia, Austria (EU), Finland (EU), Lithuania (EU), Slovakia (EU), Azerbaijan, France (EU), Luxembourg (EU), Slovenia (EU), Azores (EU), Georgia, Macedonia, Spain (EU), Balearic Islands (EU) , Germany (EU), Madeira (EU), Sweden (EU), Belarus, Gibraltar (EU), Malta (EU), Switzerland, Belgium (EU), Greece (EU), Moldova, Tajikistan, Bosnia, Herzegovina, Greenland, Monaco (EU), Turkey, Bulgaria (EU), Hungary (EU), Montenegro, Turkmenistan, Canary Islands, Iceland, Netherlands (EU), Ukraine, Corsica (EU), Irish Republic (EU), Norway, Uzbekistan, Croatia (EU), Italy (EU), Poland (EU), Vatican City, StateCyprus (EU), Kazakhstan, Portugal (EU),   Czech Republic (EU), Kosovo, Romania (EU). 
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